Shipping policy

At Bulelwa Crystals, each order is prepared with intention, care, and attention to detail. We aim to ensure your items arrive safely and in perfect condition.
Processing Time
All orders are processed within 1–3 business days. Each item is carefully cleansed, packaged, and prepared before dispatch. During high-demand periods, processing may take slightly longer.
Shipping Methods & Delivery Times
We offer reliable shipping options across South Africa and Globally 
Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days (available at checkout)

International Delivery: 5-7 business days

Delivery times may vary depending on your location and courier operations.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method.
Free shipping may be offered on selected orders or promotions.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or WhatsApp, allowing you to follow your delivery in real time.
Local Delivery / Collection (Optional)
Local delivery or collection options may be available for selected areas. Details will be provided at checkout where applicable.
Delays
While we work with trusted courier partners, occasional delays may occur due to external factors beyond our control. We appreciate your patience and understanding.
Incorrect Address
Please ensure your delivery details are correct at checkout. We cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses.
Damaged or Lost Parcels
If your order arrives damaged or has not been received within the expected timeframe, please contact us within 48 hours of delivery so we can assist you promptly.